FAQs
General questions
Do you offer custom orders?
Yes!! Depending on availability I have custom order slots open throughout the year.
These consist of either a made to order, hand knitted cardigan or jumper (up to age 5) or a send-in service (up to age 7).
The custom service runs on a deposit system, meaning when slots are available you can secure your space with a deposit without having the whole design confirmed before hand.
Once a slot is secured I will contact you to confirm you design ideas and you will receive a quote for the piece. You will then be invoiced the remaining amount due via paypal.
A rough price guide is available but typically these commissioned knits range between £40-£110 each. All budgets can be accommodated and I will work with you to create a design brief that fits your desired budget before invoicing you for the remainder of funds due.
If you are interested in commissioning a custom knit please feel free to pop me a message to discuss further.
Slots opening will always be announced on our social media platforms and in our newsletter.
You can find more information on the website at shop>Custom Orders
Can I use a knit I already own?
Absolutely. Check out our send-in-service page for more details on how you can do this!
Do you ship outside of the UK?
Yes! International shipping options will be available at the checkout for customers outside of the UK.
How quickly can I expect my order?
My lead times change depending on the product you’re ordering and the time of year. This is not my full time job, so to ensure expectations are met and to avoid disappointment I do have a longer turnaround time on average of 6-9 weeks for custom orders. (This can change so keep this in mind)
Please note for the send-in-service this time frame begins once I receive your knit not at the time of purchase.
That being said if an item is needed quicker I can usually accommodate that providing the time provided is realistic, so please message me to discuss before placing the order.
My ready-to-wear designs are waiting to be shipped so these are sent out within 3-5 working days, no matter the time of year.
I had an item in my basket and now it’s gone?
Unfortunately adding an item to your basket does not reserve the item for you, so it’s best to check out as quickly as you can to avoid disappointment!
Knits
Size guide
Hand Knitted Cardigan Sizing
Size |
Chest (pit to pit) |
Length (neck to waist) |
| 0-6 Months | 21 CM | 23 CM |
| 6-12 Months | 23 CM | 25 CM |
| 1-2 Years | 25.5 CM | 28 CM |
| 2-3 Years | 28 CM | 30.5 CM |
| 3-4 Years | 30.5 CM | 32 CM |
| 4-5 Years | 33 CM | 34 CM |
Hand Knitted Jumper Sizing
Size |
Chest (pit to pit) |
Length (neck to waist) |
| 6-12 Months | 29 CM | 29 CM |
| 12-18 Months | 31 CM | 32 CM |
| 18-24 Months | 32.5 CM | 35 CM |
| 2-3 Years | 34.5 CM | 39 CM |
| 3-4 Years | 36 CM | 43 CM |
| 4-5 Years | 38 CM | 47 CM |
How do I wash the knits?
We know keeping your Daisy & River knit looking as good as new is important to you, we include a care label with every garment but just incase you misplace them you can find a recap of the recommended care instructions to keep your knit looking its best.
- Machine wash at 30 degrees, or a gentle hand-wash.
- Wash inside out where possible.
- Do NOT tumble dry.
- Do NOT iron.
- Do NOT bleach.
- Reshape whilst damp and dry flat.
We offer a free embroidery repair service incase something out of the ordinary happens with any stitching on your item. Please just reach out to us to arrange this if you feel it’s needed!
Please note that all hand knitted cardigans/jumpers are not made by me, but from other fibre artists I work closely with. As these are handmade, naturally you may see some imperfections in the knit (nobody is perfect right?), but these add to the charm of a truly handmade item of clothing.
While these items are made to last, extra care given to how they are looked after by you will preserve them best (no messy paint or muddy puddles please!)
Do you make the handknitted items?
No I don’t make the handknitted cardigans/jumpers myself. I either source these from other fibre artists or commission them from a handful of knitters I work with.
Can I buy a name knit, without knowing the name yet?
Yes, please just leave a note stating that you don’t know the name yet and a rough date of when baby is due so I can reach out to you nearer the time to discuss your order further.
Are the cardigans made with real wool?
As the nature of these items are handmade and I sometimes acquire second hand knits for my ready-to-wear launches I cannot always guarantee the fibres used in the item.
That being said, I work closely with a lady who knits just for me and a large proportion of the knits used in my store come from her directly. She predominantly uses acrylic or cotton based yarns.
If you have any concerns on fibres used please do message me and we can accommodate your needs.